Natera offers a wide variety of tests.
PANORAMA (NIPT, NPT)
PANORAMA TWINS (TWINS ZYGOSITY)
HORIZON CARRIER SCREENING (CARRIER SCREENING)
VISTARA (SNV SENDOUT)
ANORA (PRODUCT POC, PARAFFIN POC)
EMPOWER (HEREDITARY CANCER, HCT 3, HCT 4)
SIGNATERA (RM BLOOD, RM TISSUE)
ALTERA (RM TISSUE)
PROSPERA (TX V2)
RENASIGHT (RENAL GENETICS)
Spectrum calls: Warm transfer calls to Spectrum 650.412.7251
Signatera, Altera, Prospera, Renasight : Warm transfer calls to 855.579.6657
If an Empower test was ordered by an OBGYN , women’s clinic, oncologist or oncology clinic, billing agents can handle the call.
Do not transfer to Signatera
Handling ONC Callbacks
If you’re unable to assist the caller and cannot transfer them to Signatera – 855.579.6657- after waiting 4 minutes on the line, please follow these steps:
1. Submit a ticket via Syncro CRM using the “ONC Callback” option.
2. Inform the caller that the turnaround time for the callback is 24 to 48 hours.
3. Ensure your documentation is clear and complete.
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Last update by: Nina O (Dec 18, 2024)