| DATE | SHARED BY | CONTENT |
|
05/22/2024
|
Marvin Miranda
|
NO PROOF OF INCOME UPDATED PROCESS |
|
05/20/2024
|
Marvin Miranda
|
Self-Pay to Billing Insurance MEDICAID |
|
05/17/2024
|
Marvin Miranda
|
NEW TURNAROUND TIMES |
|
05/10/2024
|
Marvin Miranda
|
NEW CALL SCRIPTS 4.0 |
|
05/07/2024
|
Marvin Miranda
|
HIPAA VERIFICATION REMINDER |
| https://support.panamericom.io/index.php/kb/hipaa-matrix/ | ||
|
05/06/2024
|
Marvin Miranda
|
Compassionate Care Syncro CRM reminder |
| https://support.panamericom.io/index.php/kb/compassionate-care/ | ||
|
05/03/2024
|
Marvin Miranda
|
MEDICAID WRITE OFFS |
|
05/03/2024
|
Marvin Miranda
|
PAYMENTS AND PAYMENT PLANS REMINDER |
| https://support.panamericom.io/index.php/kb/payments/ | ||
|
05/03/2024
|
Marvin Miranda
|
Patients Consent to Third-Party Caller |
| https://support.panamericom.io/index.php/kb/hipaa-matrix/ | ||
|
05/02/2024
|
Marvin Miranda
|
NEW CALL SCRIPTS 3.0 |
|
05/01/2024
|
Marvin Miranda
|
Estimates for BCN, McLaren and Molina of MI |
|
04/30/2024
|
Marvin Miranda
|
AMCA, PTP/PTE Transfer Process Breakdown |
|
04/29/2024
|
Marvin Miranda
|
Self-Pay to Billing Insurance FAQ’s |
|
04/26/2024
|
Marvin Miranda
|
Case Number In uContact |
|
04/26/2024
|
Marvin Miranda
|
Self-Pay to Billing Insurance Update |
|
04/24/2024
|
Marvin Miranda
|
Digital Statements Update |
|
04/24/2024
|
Marvin Miranda
|
Onshore Update |
|
04/16/2024
|
Marvin Miranda
|
IVR Phone Tree Options |
| https://support.panamericom.io/index.php/kb/phone-book/ | ||
|
04/16/2024
|
Marvin Miranda
|
Call Transfer Process |
| https://support.panamericom.io/index.php/kb/transfers/ | ||
|
04/16/2024
|
Marvin Miranda
|
Account Modifications Reminder |
| https://support.panamericom.io/index.php/kb/account-modifications/ | ||
|
04/15/2024
|
Marvin Miranda
|
HIPAA Process Clarification |
| https://support.panamericom.io/index.php/kb/hipaa-matrix/ | ||
|
04/10/2024
|
Gustavo Monzon
|
Usage Of Syncro CRM |
|
04/09/2024
|
Marvin Miranda
|
OA100 Scenarios |
|
04/09/2024
|
Marvin Miranda
|
Empathy and Willingness Statements Tips |
|
04/04/2024
|
Marvin Miranda
|
Onshore Update |
|
03/29/2024
|
Marvin Miranda
|
Payments And Payment Plans Update |
| https://support.panamericom.io/index.php/kb/payment-plan/ | ||
|
03/26/2024
|
Marvin Miranda
|
Onshore Cases |
|
03/26/2024
|
Marvin Miranda
|
Real First Name On All Call |
| https://support.panamericom.io/index.php/kb/greeting/ | ||
|
03/13/2024
|
Marvin Miranda
|
No Proof Of Income Reminder |
|
03/11/2024
|
Marvin Miranda
|
Payment Link Reminder |
| https://support.panamericom.io/index.php/kb/payments/ | ||
|
03/11/2024
|
Marvin Miranda
|
Insurance Agent Calling Do’s And Don’ts |
|
03/07/2024
|
Marvin Miranda
|
Notes in LIMS / CARE Update |
| https://support.panamericom.io/index.php/kb/notes-tab/ | ||
|
03/06/2024
|
Marvin Miranda
|
Non-Billing Calls Related |
| https://support.panamericom.io/index.php/kb/phone-book/ | ||
|
03/05/2024
|
Marvin Miranda
|
Callback Process Reminder |
|
03/01/2024
|
Marvin Miranda
|
Payment Plan Update |
| https://support.panamericom.io/index.php/kb/payment-plan/ | ||
|
02/28/2024
|
Marvin Miranda
|
Case Search Reminder |
|
02/26/2024
|
Marvin Miranda
|
HIPAA Verification Reminder |
| https://support.panamericom.io/index.php/kb/hipaa-matrix/ | ||
|
02/26/2024
|
Marvin Miranda
|
Legal Action Threats Against Us |
|
02/20/2024
|
Marvin Miranda
|
New Call Scripts 2.0 |
|
02/20/2024
|
Marvin Miranda
|
Account Notes Reminder |
| https://support.panamericom.io/index.php/kb/notes-tab/ | ||
|
02/14/2024
|
Douglas Arreaga
|
Payment Plan Cancelations |
| https://support.panamericom.io/index.php/kb/payments/ | ||
|
02/14/2024
|
Marvin Miranda
|
Account Notes Update |
| https://support.panamericom.io/index.php/kb/notes-tab/ | ||
|
01/26/2024
|
Marvin Miranda
|
New Walkdown Process Clarification |
|
01/26/2024
|
Marvin Miranda
|
New Call Dispositons |
| https://support.panamericom.io/index.php/kb/billing-dispositions/ | ||
|
01/18/2024
|
Marvin Miranda
|
Legal Action Threats Agains Us |
|
01/18/2024
|
Marvin Miranda
|
Reminder for Escalation Calls |
| https://support.panamericom.io/index.php/kb/escalations/ | ||
|
01/18/2024
|
Marvin Miranda
|
Medical Records Emails and SMS |
|
01/17/2024
|
Marvin Miranda
|
Walkdown Process Reminder |
|
01/17/2024
|
Marvin Miranda
|
No Proof of Income Reminder |
|
01/12/2024
|
Marvin Miranda
|
Friendly Reminder TEST RESULTS |
| https://support.panamericom.io/index.php/kb/phone-book/ | ||
|
01/10/2024
|
Marvin Miranda
|
New PA Process |
Last update by: Claudia F (May 24, 2024)