Verify if AMD and Synergen Pay reflect the correct balance amount.
- If they do not match, review AMD under the History Tab to check for any holds. If a hold is found, submit a ‘Synergen Escalation’ via Syncro CRM.
- If there is no hold but the balance still differs from AMD, “Quick Sync” in SPAY and if it doesn’t work, transfer the call to Escalations L1
Last update by: Nina O (Feb 20,205) Added article on July 26, 2024