No Proof of Income Process

Patients who don’t have resident status or are unemployed can take any test. Natera in hand, with the clinic, may offer a $0.00 rate. Usually, there’s a “No Proof of Income Form” attached to the requisition form in LIMS. If no form was attached but the patient mentions No Proof of Income, follow this process. 

If you find a letter stating the patient has No Proof of Income or if the patient mentions “I have no proof of income,” this doesn’t automatically mean you should not charge or try to collect payment. You should still collect at least $99. Unless there’s a specific note on the form indicating the amount should be $0, or if the patient confirms they were told no payment is required due to no proof of income, send a ZBAL through Syncro CRM to get the account balance removed.

If patients do not have proof of income or the required documents to verify their income, they may write a letter explaining the reason, take a picture of it, and upload it to their online application.

Note: We can honor the price even if we have a different form as long as it has the same information as the form below.