Can Provide
- Itemized bills
- Receipt or original statement
- Compassionate Care Application Form
If a patient is looking for an itemized statement, bill, or receipt, you can refer them to the “Patient Payment Portal” payment.natera.com for them to download.
Steps for Patients Experiencing Issues Downloading Statements
If a patient is having trouble downloading their statement, please follow these steps:
Ask the patient to check their browser settings and ensure permissions are allowed. Refer to the screenshot below for guidance.
If the issue persists after adjusting browser permissions, submit a “Supervisor Escalation” via Syncro CRM so we can promptly send the statement to the patient via email.
Cannot Provide
- Medical Records .If the patient is calling, advise that the insurance should call us.
REMEMBER MEDICAL RECORDS CAN NOT BE SENT TO THE PATIENT
- Requisition form (A req form should never be proactively offered unless the patient explicitly requests it.)
If an insurance agent calls in asking for a req form to be sent to them, ask agents to request it via email to [email protected] as you won’t be able to send it.
Last update by: Claudia F (October 2, 2024)