When you go to the History tab, double-click on the green row with the PI code; you will get a pop-up where you can see the insurance’s answer through the Remark Codes.
In some cases, the insurance company already has an answer showing PR amounts or stating that the claim was denied, but no bill has been printed.
If this happens and the CPT code has a HOLD statusplease escalate it by submitting a “Supervisor Escalation” via Syncro CRM so a CSS can send an email and within 7 to 10 business days, the bill can get generated.
Last update by: Claudia F (August 19, 2024)