If a Natera employee or partner receives a bill, they should email [email protected] for validation purposes. Employees are not responsible for payment, but the test needs to be verified. The email should include the case number and a brief description.
You can also transfer the call to Natera Escalation and submit an Executive Escalations ticket.
During the validation process, employees will continue to receive bills, but their accounts will not be sent to collections.
If there is no response from [email protected], employees can also email [email protected] for assistance.
There is currently no specified turnaround time (TAT) for this process.
Last update by: Claudia F (July 29, 2024)