The Following are Examples of the Information a PT with an Outstanding Balance Could Receive, Please Note the Information Includes:
- Payment Portal URL
- The Case number with the Outstanding Balance as a Reference
- A Phone Number for the PT to call in with Questions/Concerns
- Hours Of Operation
Example 1
Dear valued customer:
Thank you for being part of the Natera family. Your bill is ready. Please visit https://payment.natera.com using Case 1234567 to review your payment options, or call us at (650)-231-6830 if we can help in any way.
If you have already mailed or submitted your payment, please accept our thanks and we apologize for any inconvenience.
Thank you for choosing Natera.
Natera Billing Team
Billing Call Center (650) 231-6830
Monday to Friday, 8:00am to 7:00pm CST
Example 2
Dear valued customer:
Hello from Natera, the lab that performed your prenatal testing. Our records indicate we have not received payment from you. Your payment is now overdue. Please visit https://payment.natera.com using Case 1234567, to review your payments options, or call us at (650)-420-0268 if we can help in any way.
If you have already submitted payment or believe your bill does not reflect the correct amount you owe, please call us to ensure we can review and correct your bill as needed. We apologize in advance for any inconvenience.
Thank you for choosing Natera.
Natera Billing TeamBilling Call Center (650) 420-0268
Monday to Friday, 8:00 am to 7:00 pm CST
Last update by: Claudia F (July 23, 2024)