Payments in Synergen

PAYMENT METHODS

BY MAIL

• Process time: 30-45 business days
• Use payment coupon from bill
• Write case number on check memo
• Make check payable to “Natera Inc.”
• Sign back of check
• Mail to: PO Box 889023, Los Angels, CA 90088-9023

THROUGH THE PORTAL

For full payments or payment plans only

Prepay cases – Open in Natera Care

https://pay.natera.com/ptp

Billing cases

https://payment.natera.com/

WITH BILLING REPS VIA SYNERGEN PAY

FULL PAYMENTS 

1. Use the green “Make a Payment” button
2. Select “Full payment”
3. Click “Send The Payment Link”
4. Get the patient’s email
5. Send a link for each case (if multiple)

ADJUSTED AMOUNTS

For Courtesy Exceptions, Compassionate Care, Walkdown honored rates, or Quoted amounts 

1. 1. Use the purple “Pay with Discount” button
   2. Enter the amount and select a disposition
   3. Email link or process payment by phone

If payment is made on call:

• • Refresh Synergen, check Visits in Statements
  • Get confirmation number
  • Send ZBAL if applicable

Split Payments

Payments with two debit or credit cards

You will need to send two different links, each specifying the exact amount they must pay.

Payment Link

Please note that the payment link does not expire unless the patient opens it. 

Once opened, the link will expire after 30 minutes.

Payments over the phone , patient doesn’t want the link but provide the credit/debit card info:  Natera Escalations Team Only

Payment  Plans : Natera Escalations Team Only

Encourage patients to set up their own payment plans. In the rare event that a patient strongly requests assistance, transfer them to Natera Escalations using a warm transfer method.

Please avoid proactively offering to set up payment plans for patients. Instead, focus on guiding them to complete the process through self-service options.

Payment plans are available to patients who call in directly asking to make an arrangement and as part of the Walkdown negotiation.

• A down payment of 10% of the bill must be made on the same day the transaction is set.
• Patients should be advised that payment plans will automatically be charged to their card.
• Please do not offer discounts or payment plans longer than 12 months.

CANCEL PAYMENT PLAN

Patients may cancel their payment plans at any time for various reasons, including:

• Preferring to pay the balance in full
• Needing to update expired credit/debit card information
• Receiving approval for compassionate care or a new quote
• Requiring adjustments to installment dates

Important points to communicate to patients:

1. They can set up a new payment plan at any time through the patient portal.
2. Statements will continue to be sent for any outstanding balance.
3. Canceling a payment plan does not eliminate the remaining balance owed.

If needed, offer guidance on alternative payment options or setting up a new plan that better suits their current situation.

You can cancel a payment plan without a CSS approval.

Related Topics:

Move Payments, Payment Link Error and Synergen Pay Errors

Last update by: Nina O(Feb 20, 2025)