Verify if AMD and Synergen Pay reflect the correct balance amount.
- If they do not match, review AMD under the History Tab to check for any holds. If a hold is found, submit a ‘Supervisor Escalation’ via Syncro CRM.
- If there is no hold but the balance still differs from AMD, submit a ‘Synergen Escalation’ via Syncro CRM.
Last update by: Nina O (July 26, 2024) Added article on July 26, 2024