Phone Book

You are here:
Estimated reading time: 2 min

NATERA SUPPORT GUIDE

Phone # 844-384-2996
IVR PHONE TREE OPTIONS
  • Press 1 > Payment IVR
  • Press 2 > Pre-Test Estimate
  • Press 3 >Prior Authorization
  • Press 4 > General Billing
Hours of Operation
Monday to Friday 7:00 AM – 07:00 PM CST

For Queues Handled by Natera

Natera Billing Escalation Calls
    • For Escalations & AMCA
      • Closed Case (Onshore States: AZ, MI, OK, TX, WI)
      • Estimate Requests (BCN, McLaren, Molina of MI)
    • +1 650 412 8715
Natera NCS Process/CFS or Clinics
      • For CFS & Clinics
      • +1 650 540 8867
Natera Oncology Organ Health

SIGNATERA, ALTERA, PROSPERA, RENASIGHT, or EMPOWER

    • For Signatera
    • +1 855 579 6657
Natera Spectrum Calls
Natera Prior Authorization Calls
    • For PA related questions
    • +1 877 446 6860
TEST STATUS DEPARTMENT TRANSFERS

The Test Status Department no longer assists patients over the phone. Provide the email address instead

Oncology & Organ Health Test Status
  • Women’s health-related inquiries, patients should email their concerns to [email protected]. Response time is 72 hours.
  • Oncology tests (Empower, Signatera, Altera): Email concerns to [email protected] Response time is 72 hours.
  • Organ Health tests (Prospera, Renasight): Email concerns to [email protected] Response time is 72 hours.
PATIENT PAYMENT PORTAL 
MAILING ADDRESSES
  • Patient Payment & Commercial Lockbox:
    PO Box 889023, Los Angeles, CA 90088-9023
  • Insurance Mailing Address:
    PO Box 889023, Los Angeles, CA 90088-9027
KEY INFORMATION
  • Tax ID: 01-0894487
  • NPI: 1558672279
  • Taxonomy: 291U00000X
  • CLIA: 05D1082992
  • Fax: 650-456-2122
BILLING EMAIL ADDRESS
ADVANCED PAY

For self-pay patients under the PTP department, provide the following:

  • Phone: 844-216-9642
  • Hours: Monday–Friday, 9:00 a.m. to 5:00 p.m. CST
CYRACOM

Phone: 1-800-276-2519

BOOKMARKS & TOOLS

These are the tools you may need to have open to take calls and resolve the patient’s concerns.

CUSTOMER CARE (Clinic Support) In Austin, TX 
  • Fax: 650-730-2272
  • Email: [email protected]
  • Phone: 844-778-4700
    • Press 9 for Spanish
    • IVR Options:
      • Press 1 >  Test Status
        • Don’t transfer, provide email instead
      • Press 2 >  Patient Portal
        • Don’t transfer, provide email instead
      • Press 3 > Blood draw
      • Press 4 > Genetic session
      • Press 5 >Billing and cost estimates
CCS (External Collections’ Agency)  
  • Phone: 800-697-2767
  • Hours:
    • Monday–Friday: 8:00 AM – 8:00 PM EST
    • Saturday: 9:30 AM – 5:00 PM EST
EVERCORD 
  • Phone: 415-530-5558
  • Fax: 520-573-2990
  • Address: 6550 S Bay Colony Dr, Ste 100, Tucson, AZ 85756
  • Cord Blood | Cryobank
CLINIC BILLING  & ACCOUNTING
HUMAN RESOURCES 

Phone: 650-249-9090 (option 0 for reception, then transfer to HR)

Last update by: Nina O (Oct 28, 2024)

Views: 55816