Explanation of Write-Offs
There are various reasons behind write-offs, as they are a common occurrence in our billing processes.
Reasons for write-offs include
Appeal Denied Due to Decision Upheld
Prior Authorization Appeal Denials
No Authorization/Precertification on File
Bad Address – No Response from CCSS
Bankruptcy Patients
Compassionate Care
Deceased Patient Balances
Medical Necessity
Dunn Cycle Completed
Experimental & Investigational Appeal Denials
Contractual Write-Offs
Understanding these scenarios will help us manage billing inquiries more efficiently.
SYSTEM CODE |
CATEGORY |
DESCRIPTION |
| WOACC | WRITE-OFF – ACCIDENT DETAILS NEEDED – WC | Write-Off – AccidentDetails Needed -WC |
| WOADJRD | WRITE-OFF RD ADJUSTMENT | |
| WOAPP | WRITE-OFF – APPEAL | Write-Off code for the appeals denied due to the decision upheld. |
| WOAUDIT | WRITE-OFF – AUDIT | Write-Off – Cases Zbal inXFN but open in AMD |
| WOAUTH | WRITE-OFF – NO AUTH /PRECERT ON FILE | Write-Off code for PriorAuthorization appeal denials |
| WOAUTH | NO AUTH /PRECERT ON FILE | NO AUTH /PRECERT ON FILE |
| WOBADD | WRITE-OFF – BAD ADDRESS | Write-Off – cases BadAddress |
| WOBADD | WRITE-OFF – BAD ADDRESS | Write-Off – Cases are being flagged as “BadAddress” after CCSS has no response. |
| WOBANK | WRITE-OFF – BANKRUPTCY | Write-Off Code For TheBankruptcy Patients |
| WOBC | WRITE-OFF – BILL CLINIC | Write-Off clinic cases |
| WOBUNDLED | WRITE-OFF – BUNDLED | Write-Off Bundled services |
| WOCAUTH | WRITE-OFF CIP – PRE AUTH | Write-Off CIP – Pre-Auth |
| WOCCPT | WRITE-OFF CIP – CPT ERROR | Write-Off CIP – CPT error |
| WOCCS | WRITE-OFF – CCS COLLECTIONS | Write-Off – cases escalated to CCS |
| WOCHNCT | WRITE-OFF – COMMUNITY AND HUSKY | Write-Off code for the community and Husky carriers and Medicaid CT (Required from the client) |
| WOCII | WRITE-OFF CIP – INS. INELIGIBLE | Write-Off CIP – InsuranceIneligible |
| WOCINSD | WRITE-OFF CIP – INS. DETAILS | Write-Off CIP – INS.Details |
| WOCIP | WRITE-OFF – CIP | Write-Off – CIP response |
| WOCIPOLDAR | WRITE-OFF – OLD AR – CIP NO RESPONSE | Write-Off – OLD AR – CIPno response |
| WOCIPR | WRITE-OFF CIP – INACTIVE PROVIDER | Write-Off CIP – Inactiveprovider |
| WOCOC | WRITE-OFF – CHAIN OF CUSTODY | Write-Off – Chain of custody |
| WOCOMPC | WRITE-OFF – COMP CARE | Write-Off CompassionateCare |
| WOCOUR | WRITE-OFF – COURTESY | Write-Off As Per ClientRequest |
| WOCREDEN | WRITE-OFF- PROVIDER OUT OF NETWORK | Write-Off Code For the Of NetworkProviders |
| WOCSWV | WRITE-OFF – CARE SOURCE OF WEST VIRGINIA |
Write-Off code for cases received from CARE SOURCE OF WEST VIRGINIA |
| WOCTFL | WRITE-OFF – CIP-TIMELY FILING | Write-Off CIP – TimelyFiling |
| WOCWC | WRITE-OFF CIP – WORKER’S COMP INFO | Write-Off CIP – Workers comp info |
| WODEC | WRITE-OFF – DECEASED PATIENT BALANCES | Write-Off – Deceased patient balances |
| WODISCO | WRITE-OFF – DISCOUNT REAPPLIED | Write-Off – medical necessity |
| WODUNN | WRITE-OFF – DUNN CYCLE OVER | Write-Off – Dunn cycle completed |
| WOEXP | WRITE-OFF – EXPERIMENTAL/INVESTIGATIONAL | Write-Off code forExperimental and Investigational Appeal denials. |
| WOFAD | WRITE-OFF – FINAL AUDIT DENIED | Write-Off – payment reversals of claims |
| WOFED | WRITE-OFF – FEDERAL | Write-Off – Federal |
| WOHLD | WRITE-OFF – HOLD STATEMENT | Write-Off For HoldStatement Cases |
| WOINN | WRITE-OFF – IN NETWORK | Write-Off In Network statements (To Exclude Any PR Other Than PR1,2,3) |
| WOINS | WRITE-OFF – INSURANCE | Write-Off code for the contractual Write-Offs |
| WOINSOLDAR | WRITE-OFF – INSURANCE OLD AR | Write-Off Code ForInsurance Old AR ProjectBalance Transfer |
| WOIPP | WRITE-OFF – IMPACT OF PRIOR PAYER | Write-Off – Impact of prior payer |
| WOLRISK | WRITE-OFF – LOW RISK | Write-Off code for the risk patients |
| WOMAX | WRITE-OFF – MAX BENEFITS MET (UNITS) | Write-Off code for the claims that have been denied for reached maximum benefits (categorized as Provider Write-Off in the EOB) |
| WOMCARE | WRITE-OFF – MEDICARE | Write-Off – MEDICARE |
| WOMED | WRITE-OFF – MEDICAID | Write-Off code for billed Medicaid claims |
| WOMN | WRITE-OFF – MEDICAL NECCESSITY | Write-Off – medical necessity |
| WONCPOON | WRITE-OFF – NON-COV PROV OUT OF NETWORK | Write-Off – Non-CoveredProvider Out Of Network |
| WONCS | WRITE-OFF – NON COVERED SERVICE | Write-Off Not CoveredServices |
| WONCSS | WRITE-OFF – DOUBLE WRITE FOR NCS AND UNK |
Write-Off to bring the charges to self-pay list price |
| WONOB | WRITE-OFF – NO BILL | Write-Off No Bill Cases |
| WONONCOV | WRITE-OFF – NOT COVERED UNDER PT’S PLAN | Write-Off code for NotCovered under insurance policy |
| WONONRES | WRITE-OFF – NON RESIDENT | Write-Off – the use case is for self-pay non-resident adjustment to$99 |
| WONOSTMT | WRITE-OFF – NO STATEMENT | Write-Off For NoStatement Cases |
| WOOON | WRITE-OFF – OUT OF NETWORK | Write-Off Out OfNetwork Discount |
| WOPAR | WRITE-OFF – PAYOR AUDIT REVERSALS | Write-Off– Insurance audit recoupments/reversals |
| WOPOST | WRITE-OFF – POST | Write-Off – Code to avoid, the incorrect WOentries denial posting automation |
| WOPRLB | WRITE-OFF – PREFERRED LAB | Write-Off code for Preferred Lab denials |
| WOPRMTPY | WRITE-OFF – PROMTPAY | Write-Off Prompt PayDiscount |
| WOPRTP | WRITE-OFF – PRICE TRANSPARENCY POLICY |
Write-Off – PriceTransparency PolicyCases |
| WOPT | WRITE-OFF PATIENT OLD AR | Write-Off Patient Old AR |
| WOPTOLDAR | WRITE-OFF – PATIENT OLD AR | Write-Off Code ForPatient Old Ar ProjectBalance Transfer |
| WOPTP | WRITE-OFF – PAID TO PATIENT | Write-Off – Paid ToPatient Cases |
| WOREFPROV | WRITE-OFF – REFERRING PROVIDER INELIGIBLE |
Write-Off – REFERRING PROVIDER INELIGIBLE |
| WORISK | WRITE-OFF – LOW RISK | Write-Off Low RiskCases(Age<35 Or Age>35But DX Criteria Not Met) |
| WOSELFPAY | WRITEOFF – SELFPAY | Write-Off code for Self-Pay claims/Cases with payer ID “Cash” |
| WOSMB | WRITE-OFF – SMALL BALANCES | Write-Off Code ForInsurances Balances > (- |
| WOTFL | WRITE-OFF – TIMELY FILING | Appeal / Claim denied due to untimely filing |
| WOUNK | WRITE-OFF – UNKNOWN PAYER | Write-Off UNK payers to self-pay price |
| WOBADDEBT | Write-off Bad Debt | Is being used to Write-Off old debt that we approve is no longer billable. Examples: DOS is prior to 1/1/2023 and we haven’t started billing, DOS is after 1/1/2023 and we started billing but stopped and now the patient has not received a bill from us in 2024 (i.e. last bill was in 2023). Patients who were on a payment plan which failed back in 2022 or 2023 and the last payment was in 2022 or 2023 – we are not going to start billing the patient again. |
| WONPOI | WRITE-OFF – NO PROOF OF INCOME | Write-Off applied usually for No Proof of Income cases |
| WOCOUREXC | WRITE-OFF – COURTESY EXEC | Courtesy Write-Off performed by exec support agent |
| WOCOURMGR | WRITE-OFF – COURTESY MANAGER | Courtesy Write-Off performed support manager |
| WOCOURNAT | WRITE-OFF – COURTESY NATERA | Courtesy Write-Off performed by Natera support agent |
| WOCOURVND | WRITE-OFF – COURTESY VENDOR | Courtesy Write-Off performed by the vendor support agent |
Last update by: Nina O (Oct 16, 2024)